Shipping
LASH IT your way ships Australia wide.
All orders will require a shipping flat rate cost of $10 to cover shipping costs in Australia, which is automatically applied at checkout.
Purchases of $100 in one purchase are eligible for free shipping (automatically applied at checkout).
For all Australian orders, LASH IT your way is partnered with Australia Post and will be sent out using the “Standard” shipping service. This service allows convenient delivery times (3-5 business days to most parts of Australia) once the order has been processed. Once your order is shipped, you’ll receive tracking emails directly from us.
*PLEASE NOTE: Order delivery times are provided as guidelines only, and do not take into account possible delays caused by the freight company, payment authorisation, or public holidays. We cannot be held liable for any delay in delivery and the above time is as provided to us by the freight company.
Returns Policy
By making a purchase on this website, you agree to the following returns policy:
Returning an online purchase
You have 10 calendar days to return an item from the date you received it.
LASH IT your way reserves the right to reject the returns of goods which do not meet the eligibility criteria.
To be eligible for a return you must meet all of the following:
1) the item must be not physically damaged from dropping or mistreatment;
2) the packaging and/or product was delivered to you faulty or you have had a reaction to the product (photographic evidence may be required);
3) the item was purchased online at our official store (lashityourway.com.au)
Stockist Purchase
If you purchased your products from a stockist of LASH IT your way, you are bound under that retailer’s Returns and Exchanges Policy and must return to place of purchase for assessment.
Your item needs to have the receipt or proof of purchase.
Sale items
Sale items cannot be refunded.
Process
If you meet the eligibility criteria above and would like to return your product, please contact contact@lashityourway.com.au and state the Order number and reason for return.
Please include whether you are requesting a refund or replacement item.
Once we receive your item, we will notify you on the status of your refund/replacement after inspecting the item within 5 working days..
If your return is approved, we will initiate a refund to your original method of payment or generate a new Sales order to ship your replacement item.
Please allow 3 working days for the refunds to be approved by your purchasing merchant.
Return Shipping Costs
Once you have notified us of your wish to return the item for assessment and we approve the return, we will send details to your email address on how to return the item at your own cost.
Contact Us
If you have any questions on how to return your item to us, contact us at contact@lashityourway.com.au.